The Maids in Jackson

I was so pleased with The Maids service I recently received!! The ladies were professional, efficient, hardworking, and so sweet!! Everything was spotless and they were such a pleasure to work with! Due to medical issues I had not been able to clean so their service was a true blessing. It felt like Christmas came early. I will be signing up for regular service and I highly recommend The Maids!!!

The Team Summer, led by Hanna and included Deidra and Loretta are absolutely awesome. They did an outstanding job. Arrived on time, all were so pleasant and seemed to enjoy what they were doing. I would love to have them again. They are really good!

I scheduled cleaning service for 5 rooms which comprised of 3 bathrooms 1 bedroom and the kitchen. While I was given a quote of $240-270 I was charged $325. The crew informed me that it may take longer then 2:30 hrs to finish (after they had already worked about 1hr) I asked to not go past the time agreed. I had an appointment therefore has to leave them with my daughter. I came back to find a bill of $325 that was charged, the floors looked worse then when they came to clean, before I left one of the crew focused more on arranging my daughters play area that is in a corner of her room. The bathrooms (master bathroom excludes) are pretty small. I clean the 4 bathrooms in about an hour or so. They left not finishing the job. I called the business. While the man I spoke with was professional and offered a reclean which I accepted and appreciated he informed me that the cleaning manager would contact me which she did. However made excuses and stated that a reclean would not be possible bcs she was told that the crew informed her that they had a lot to pick up which is inaccurate (one of the kids did have toys in her play corner) however the team of 3 could have better organized and tackled the bathrooms first which would have enabled them to complete the cleaning. While she stated that she would call back as of this date she had not. They did not fulfill what I was offered as a re clean. I would have appreciated to just have the floor swept and mopped as should have been done. Extremely disappointed and will never use their service again.

The guy who facilitates the bookings was very pleasant and was honestly the best part of the entire experience. Unfortunately, I booked a same day service with the business and was thrilled that they had availability. The quote was pricey and didn’t include dishes but I was willing to pay the estimated 190-260. The cleaners arrived after finding parking and apparently were very rude to my security who called me to come down. I missed the call while I was in the elevator, but was coming down to the lobby to let them upstairs in my building, the ladies decided to just leave. I saw them outside on the street and waved them down while I was on the phone with the guy who does the bookings. The ladies simply continued to load their cars, ignored me, and left. I was not serviced and at 3pm in the afternoon can’t locate another same day cleaning service. It clear that the cleaners have major control over the people in the office, as the people I spoke with on the phone said themselves that it wasn’t okay for them to just leave. VERY DISAPPOINTED in how this was handled and can’t fathom a company allowing their employees to ditch a job when they’re already there. My apt has a very nice lobby for the ladies to wait in until I arrived downstairs, but it’s clear that they didn’t want to work in the first place.

Do not use this cleaning service unless you want to pay money for nothing. They quoted me 282.00 to 302.00 and I was charged 350.00. They did a terrible job. My sisters and I had to go back in and clean it after they left. I can't even explain how bad of a job they did. Won't use them again and will tell everyone I know.